After the trauma of suffering an injury in an accident for which you were not at fault, working with the insurance adjuster who processes your claim can be a daunting prospect. You likely don’t know what to expect, or whether you can trust this individual. You may face of myriad of requests for documents and statements. A car accident attorney with the experience and background can take on the burden of much of the work with the adjuster, and help you understand the process.
The Adjuster’s Job
Your car accident lawyer will explain the adjuster’s job when he/she contacts you. At the outset, the adjuster will investigate your claim with a view toward making a recommendation on settlement. The adjuster will form an opinion as to who was at fault for the accident and whether you have suffered an injury for which the company is willing to pay. Therefore, the things you initially say and provide to the adjuster are critically important. Your car accident attorney can help.
Taking Your Statement
One of the first things the adjuster needs is your statement. Generally, the adjuster takes either a written or recorded statement from you. Your car accident attorney can give you an idea of the types of questions the adjuster will ask. Adjusters will tailor their questions to the type of injury you suffered. For example, they may have a script or outline of sorts to follow for dog bite cases as opposed to motorcycle accidents.
Recorded vs. Written Statements
In most cases, insurance companies have moved to telephone interviews over face to face meetings. Phone interviews are more efficient in that they don’t require travel time and expense. As your car accident lawyer will explain, the adjuster either records your answers or transcribes notes from what you say.
Signing Your Statement
Regardless of how the adjuster takes your statement (recorded or written, face to face or via telephone), the end result is a written statement reflecting what you said. Your car accident attorney will want to make sure you have a chance to review the statement and check for any inaccuracies. Finally, your car accident lawyer can help ensure that you get a copy of this statement for your records. Your lawyer can explain the next step.
Take the guesswork and stress out of dealing with adjusters. Let a car accident attorney represent you. Contact a lawyer with the experience and background to insure that you are represented by someone who has your interest at heart.